Westin Heavenly Bed Mattress (Next Generation, 2024)

Sources & review notes

• Exact model — Westin Heavenly Bed Mattress — Next Generation (2024 redesign). Checked 2026-09-20. The retail mattress sold through the Westin Store, which now redirects to Marriott Bonvoy Boutiques. It is the 13.25-inch pillow-top build introduced in 2024, the first full redesign since 1999; the earlier 12.5-inch Heavenly Bed is a different mattress and owner data about it is excluded here. Sold mattress-only or as a set with a 5.5-inch low-profile or 9-inch standard Westin box spring. Also stocked by Pottery Barn under its own terms.
• Type — Pillow-top pocketed-coil innerspring. Checked 2026-09-20. Westin describes reinforced pocketed-coil technology under layers of foam with air pockets and a plush pillow top with silver fibers for an antimicrobial finish. The independent teardown lists a 2.25-inch Euro pillow top, 0.5 inch of gel memory foam, 2 inches of memory foam, 8 inches of pocketed coils, and a 0.5-inch fiber pad. Made in the USA by Simmons/Beautyrest for Westin.
• Firmness — Medium — 5/10 measured. Checked 2026-09-20. Westin uses no numeric scale; its language is "plush pillow-top" and "the perfect balance of comfort and firmness." The independent lab measured 5 of 10 on the 2024 build. There is one feel only, so a poor fit cannot be fixed by choosing a different option.
• Height — 13.25 inches (mattress only). Checked 2026-09-20. Add 5.5 or 9 inches for the Westin box spring, which Westin says is required. A queen on the standard box spring sits at roughly 22 inches before the frame, so check bed height and deep-pocket sheet fit before ordering.
• Price — Check current price — $1,645 to $3,395 across sizes and box-spring options. Checked 2026-09-20. Marriott lists a single range spanning every size and set configuration rather than a per-size price until you configure the product, and it also accepts Bonvoy points. Independent reviewers recorded queen figures between roughly $2,495 and $2,945 in 2026, so treat any single number as a snapshot. Pottery Barn prices the same mattress separately.
• Trial — No sleep trial. Checked 2026-09-20. Mattresses and box springs are made to order and sold as final sale. There is no comfort period of any length, which is the single biggest difference from the online brands this site usually reviews. The only way to try the mattress first is a night in a Westin hotel.
• Delivery — White-glove delivery in 4–6 weeks — check the delivery charge at checkout. Checked 2026-09-20. Delivery, in-home setup, packaging removal, and old-mattress haul-away are included in the service. On the checked date the product page said white-glove delivery was included while the shipping policy page listed a $195 flat white-glove fee for mattresses and box springs, so confirm the charge in your cart before treating it as free.
• Returns — Not returnable — defect claims only. Checked 2026-09-20. The policy lists mattresses and box springs among items that cannot be returned or refunded. Damage on arrival or a quality concern is handled as a warranty claim through customer support, and the delivery team asks you to inspect the mattress and base before signing.
• Warranty — 10-year manufacturer warranty. Checked 2026-09-20. Runs from the delivery date and covers manufacturing defects Marriott lists as loose, broken, or protruding coils, fabric tears around handles, stitching damage, and excessive body indentations or sagging. The indentation depth that qualifies is not published on the FAQ page, so request the written warranty before relying on it, and expect proper support (Westin says its box spring) to be a condition.
• Firmness — Medium (5/10). Measured data. Plusher than the "balance of comfort and firmness" language implies. The tufted pillow top gives an immediate cushion, then the pocketed coils push back — which is why it reads as medium rather than soft despite the deep first impression.
• Pressure relief — 9 / 10 lab rating. Measured data. The strongest result on the mattress and the reason it suits side sleepers. A 4.75-inch comfort stack (pillow top plus two foam layers) spreads load at the shoulder and hip before the coils take over.
• Cooling — 8 / 10 lab rating. Measured data. Good for a pillow top. The memory-foam layers are thin enough that most of the body sits above the coil unit, and Westin’s foam-with-air-pockets design and the silver-fiber cover do not appear to hurt airflow.
• Motion isolation — 7.30 m/s² transfer acceleration. Measured data. A physical measurement rather than a score: lower is better, and the lab classed this as good for a coil mattress. Individually wrapped coils absorb more movement than the older continuous-coil hotel beds, though an all-foam bed would still transmit less.
• Response / bounce — 0.2 s to mostly recover, 0.6 s to fully recover. Measured data. Quick. The coils dominate the response, so changing position is easy and there is no sense of being held in the foam — the trade-off is the noise noted below.
• Edge support — 3.25 in seated edge sinkage. Measured data. A measurement, not a rating. The perimeter foam rail keeps the edge usable for sitting, but a 2.25-inch pillow top will always compress more than a tight-top under a seated load. Adequate rather than a strength.
• Noise — Audible coil noise under vigorous movement. Qualitative assessment. Sleep Unpacked assessment based on the independent lab’s reported observation; no decibel measurement was published. The lab described a substantial amount of noise from the coil unit during intimate activity, which is worth weighing if discretion matters.
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